Refund Policy

1. No refunds policy

All payments to Hilead are final and non-refundable.

This applies to:

• Monthly subscriptions cancelled at any point during the billing cycle.
• Quarterly subscriptions cancelled at any point during the three-month cycle.
• Yearly subscriptions cancelled at any point during the twelve-month cycle.
• Periods during which you did not actively use the Service.
• Features, credits, or quotas not consumed during your subscription.
• Subscriptions terminated due to your breach of our Terms of Service.

By subscribing to the Service, you acknowledge that:

• The Service is digital content delivered to you immediately upon subscription activation.
• You expressly waive any statutory right of withdrawal or “cooling-off” period that may otherwise apply under applicable consumer law (noting the Service is intended for business-to-business use only).
• You have evaluated the Service and decided to subscribe based on the information available on hilead.co.

2. Cancellation

You may cancel your subscription at any time:

• From your account settings on hilead.co.
• By emailing hello@hilead.co.

Cancellation takes effect at the end of your current billing period. You retain full access to the Service until the end of the period you have already paid for. Your subscription will not auto-renew after cancellation.

Cancelling does not generate a refund for the unused portion of your billing cycle.

3. Exceptional refunds

We may, at our sole discretion, issue refunds in genuinely exceptional circumstances, including:

• Duplicate charges caused by a technical error.
• Billing errors attributable to us or our payment processor.
• Extended Service unavailability caused directly by us (excluding scheduled maintenance, third-party outages, force majeure, or issues outside our reasonable control).

Exceptional refunds are not guaranteed. They do not establish any right to future refunds and are evaluated case by case.

To request consideration for an exceptional refund, email hello@hilead.co within 30 days of the relevant charge, with:

• Your account email.
• The transaction ID or date of charge.
• A clear description of the issue.

We aim to respond within 5 business days.

4. Chargebacks

We strongly encourage you to contact us first at hello@hilead.co before initiating a chargeback or payment dispute. Most issues can be resolved quickly and amicably.

Initiating a chargeback without contacting us first may result in:

• Immediate suspension or termination of your account.
• Permanent ban from the Service.
• Legal recovery of disputed amounts where the chargeback is found unjustified.

5. Merchant of Record

Payments are processed by Lemon Squeezy (Lemon Squeezy LLC), acting as our authorised reseller and Merchant of Record. Refunds, where granted, are processed by Lemon Squeezy on our instruction and may take 5 to 10 business days to appear on your statement, depending on your bank or card issuer.

6. Changes to this policy

We may update this Refund Policy from time to time. We will update the “Last updated” date and, where changes are material, notify you by email or through the Service.

The policy in effect at the time of your subscription or renewal applies to that billing cycle.

7. Contact

For any refund-related questions, contact us at hello@hilead.co.

Hilead Ltd
71-75 Shelton Street, Covent Garden
London WC2H 9JQ, United Kingdom
Companies House Number: 17205087