Terms of Service

1. About us

Hilead Ltd is a private limited company incorporated in England and Wales.

• Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
• Companies House Number: 17205087
• Contact: hello@hilead.co

2. Eligibility

You may only use the Service if:

• You are at least 18 years old.
• You have the legal capacity to enter into a binding contract.
• You are accessing the Service for legitimate business-to-business purposes.
• You are not located in, or a resident of, any jurisdiction subject to a comprehensive embargo by the United Kingdom, European Union, or United States.
• You have not previously been suspended or removed from the Service.

If you accept these Terms on behalf of an entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.

3. Account registration

To use the Service, you must create an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your credentials.
• All activity that occurs under your account.
• Notifying us promptly of any unauthorised access or security breach.

We may refuse, suspend or terminate any account at our sole discretion, including where we suspect fraudulent activity, breach of these Terms, or use that may harm Hilead, other users or third parties.

4. Subscription, billing and Merchant of Record

4.1 Plans and billing cycles

The Service is offered on a subscription basis. We offer three billing cycles:

• Monthly: billed every month.
• Quarterly: billed every three months.
• Yearly: billed every twelve months.

Pricing is displayed on hilead.co. We may change prices at any time, with at least 14 days’ notice before the change takes effect for your next billing cycle.

4.2 Merchant of Record

Payments are processed by Lemon Squeezy (Lemon Squeezy LLC), acting as our authorised reseller and Merchant of Record (MoR). For tax and compliance purposes, Lemon Squeezy is the seller of record for your subscription. Their terms apply to your transaction in addition to these Terms and can be reviewed at lemonsqueezy.com/legal.

Hilead Ltd remains the provider of the Service itself.

4.3 Auto-renewal

Subscriptions automatically renew at the end of each billing cycle until cancelled. By subscribing, you authorise us (and Lemon Squeezy) to charge your payment method on each renewal date.

4.4 Cancellation

You may cancel your subscription at any time from your account settings or by emailing hello@hilead.co. Cancellation takes effect at the end of your current billing period. You retain access to the Service until that period ends.

4.5 No refunds

All payments are non-refundable. This includes, without limitation:

• Unused portions of any billing cycle, including yearly subscriptions cancelled mid-term.
• Periods during which you did not actively use the Service.
• Features, credits or quotas not consumed during your subscription.
• Subscriptions terminated due to your breach of these Terms.

By subscribing, you expressly acknowledge that the Service is digital content delivered immediately, and you waive any statutory right of withdrawal or “cooling-off” period that may otherwise apply.

We may, at our sole discretion and as a goodwill gesture, issue refunds in exceptional circumstances such as duplicate charges, billing errors caused by us, or extended Service unavailability attributable to us. Such refunds are not guaranteed and create no right to future refunds.

4.6 Failed payments

If a payment fails, we may suspend your account until payment is received. Repeated payment failures may result in termination.

4.7 Taxes

All applicable taxes (VAT, GST, sales tax) are calculated and collected by Lemon Squeezy as Merchant of Record. The total amount displayed at checkout is inclusive of taxes due in your jurisdiction.

5. Acceptable use

You agree to use the Service only for legitimate business outreach activities and in compliance with all applicable laws, including data protection, anti-spam and electronic communications regulations.

You will not, and will not permit any third party to:

• Send unsolicited communications in violation of applicable anti-spam laws (including UK PECR, EU ePrivacy Directive, US CAN-SPAM Act, and Canadian CASL).
• Use the Service to harass, defame, threaten, or harm any individual or entity.
• Send communications that are deceptive, fraudulent, misleading, or contain false header or routing information.
• Send pornographic, hateful, illegal, or otherwise harmful content.
• Target individuals in their personal capacity (consumers) rather than in their professional capacity.
• Continue contacting recipients who have opted out, or fail to maintain accurate suppression lists.
• Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure.
• Reverse engineer, decompile, or extract source code from the Service.
• Resell, sublicense, or make the Service available to third parties without our written consent.
• Use the Service to compete with us or to build a competing product or dataset.
• Bypass or attempt to bypass rate limits, usage limits, or access controls.
• Use bots, crawlers, or automated tools to access the Service in ways not expressly authorised.
• Interfere with the integrity, performance, or availability of the Service.

You are solely responsible for the content, targeting, and frequency of any communications you send through the Service. We provide tools, but the substance of your outreach is your responsibility.

6. Data and outreach

6.1 Roles under data protection law

When you use the Service to identify prospects and send outbound communications, you act as the data controller of the personal data you process and the messages you send.

With respect to the prospect database we make available, Hilead acts as an independent data controller: we determine the purposes and means of building, maintaining and curating the database. When you export or otherwise process prospect data through your campaigns, you become an independent controller of that data for your own activities.

Further detail on data flows, retention, transfers and subprocessors is set out in our Privacy Policy and Data Processing Addendum (DPA), available on hilead.co/legal.

6.2 Your responsibilities

When using prospect data made available through the Service, you must:

• Identify a valid legal basis for your processing (typically legitimate interest under Article 6(1)(f) UK/EU GDPR for B2B outreach).
• Provide recipients with a clear and easy way to opt out.
• Honour opt-out and erasure requests promptly and maintain accurate suppression lists.
• Comply with all applicable laws in jurisdictions where you operate and where your recipients are located.
• Not target individuals in their personal capacity.

6.3 Hilead’s responsibilities

Hilead processes prospect data on the basis of legitimate interest, supported by a documented Legitimate Interest Assessment. We:

• Limit prospect data to information related to individuals acting in their professional capacity.
• Maintain opt-out and Data Subject Access Request (DSAR) processes accessible at hello@hilead.co.
• Honour erasure requests within statutory deadlines.
• Apply commercially reasonable security measures.

6.4 Data Processing Addendum

For customers acting as controllers under UK or EU GDPR, our standard Data Processing Addendum (DPA) is available at hilead.co/legal/dpa. The DPA is incorporated by reference into these Terms upon your subscription. Due to operational constraints, we cannot sign customer-specific DPAs that materially deviate from our standard DPA.

7. Intellectual property

7.1 Our IP

The Service, including all software, design, branding, content, documentation, and underlying technology, is owned by or licensed to Hilead Ltd. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business purposes during your subscription term, subject to these Terms.

For the avoidance of doubt, the prospect database, its structure, curation, signals, and enrichment logic are proprietary to Hilead. Your subscription grants access, not ownership.

7.2 Your content

You retain ownership of any content you upload, create, or send through the Service (“Your Content”). You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, and display Your Content solely as needed to operate the Service.

You represent and warrant that you have all rights necessary to upload Your Content and that it does not infringe any third-party rights or violate any law.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

8. Service availability

We strive to maintain a reliable Service but do not guarantee that it will be uninterrupted, error-free, or always available. We may modify, suspend, or discontinue parts of the Service at any time, with or without notice. Where reasonable, we will provide advance notice of significant changes.

We are not liable for downtime, data loss, or interruptions caused by:

• Scheduled maintenance.
• Force majeure events (internet outages, infrastructure failures, cyberattacks, government actions, natural disasters).
• Issues with third-party services we depend on.
• Your own equipment, network, or software.

9. Third-party services

The Service may integrate with or rely on third-party services (including email infrastructure, payment processors, hosting, and data providers). We are not responsible for the availability, accuracy, or terms of any third-party service. Your use of those services is governed by their respective terms.

10. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or completeness.

We do not warrant that:

• The Service will meet your specific requirements.
• The Service will produce any particular outcome (replies, meetings, deals, or revenue).
• Data made available through the Service is accurate, complete, or current.
• The Service will be free from errors, viruses, or harmful components.

You use the Service at your own risk.

11. Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, business opportunities, or anticipated savings, even if advised of the possibility of such damages.
• Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of: (a) the amount you paid to us in the three (3) months preceding the event giving rise to the claim, or (b) £100 GBP.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law (including death or personal injury caused by negligence, or fraud).

12. Indemnification

You agree to indemnify, defend, and hold harmless Hilead Ltd, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service.
• Your breach of these Terms.
• Your violation of any law or third-party right.
• The content, targeting, or delivery of any communications you send through the Service.
• Any claim that your processing of personal data violated applicable data protection law.

13. Termination

13.1 By you

You may stop using the Service and cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

13.2 By us

We may suspend or terminate your access immediately, without notice, if:

• You breach these Terms.
• You fail to pay any amounts due.
• We reasonably suspect fraudulent, abusive, or unlawful conduct.
• Continued provision of the Service to you would expose us to legal or regulatory risk.
• We discontinue the Service.

13.3 Effect of termination

Upon termination:

• Your access to the Service ends.
• You are not entitled to any refund (except as expressly provided in Section 4.5).
• Sections that by their nature should survive termination (IP, indemnity, limitation of liability, governing law) continue to apply.
• We may delete your account data after a reasonable retention period, in line with our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time. We will update the “Last updated” date and, where changes are material, notify you by email or through the Service.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and may cancel your subscription.

15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England and Wales, save that we may bring proceedings against you in any jurisdiction where you are located.

16. General

16.1 Entire agreement

These Terms, together with our Privacy Policy and DPA, constitute the entire agreement between you and Hilead Ltd regarding the Service and supersede any prior agreements.

16.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.

16.3 No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to any successor or affiliate, including in connection with a merger, acquisition, or restructuring.

16.5 Notices

We may send notices to you by email to the address associated with your account, or by posting on hilead.co. You may send notices to us at hello@hilead.co.

16.6 No agency

Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Hilead Ltd.

Questions? Contact us at hello@hilead.co.